Ergoaurashop

Privacy Policy

Last updated: June 2026

1. Introduction

Welcome to ErgoAura Shop. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website ergoaurashop.com and make purchases from our store.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Payment details are processed securely through Razorpay. We do not store complete payment card information on our servers
  • Order Information: Product orders, order history, preferences, and customer service communications
  • Technical Data: IP address, browser type, device information, operating system, and browsing behaviour on our site
  • Usage Data: Pages visited, time spent on pages, click patterns, and referral sources

    • 3. How We Use Your Information

    We use the collected information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To communicate with you about your orders, account, and customer service inquiries
  • To send promotional offers, newsletters, and marketing communications (with your consent)
  • To improve our website, products, and customer experience
  • To comply with legal obligations and prevent fraudulent transactions
  • To analyse website usage and trends to optimise our services

    • 4. Information Sharing and Disclosure

    We may share your information with:

  • Service Providers: Third-party vendors who assist us with order fulfilment, payment processing (Razorpay), shipping, and analytics
  • Legal Compliance: When required by law or to protect our rights, we may disclose information to regulatory authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

    • We do not sell your personal information to third parties.

    5. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption, secure payment processing through Razorpay, and restricted access to personal information on a need-to-know basis.

    6. Your Rights

    You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Restriction: Request restriction of processing your data
  • Data Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent at any time where we rely on consent for processing

    • To exercise any of these rights, please contact us at the email addresses provided below.

    7. Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve personalised content. We use Google Analytics (GA4) and Google Tag Manager (GTM) for analytics purposes.

    You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

    For more details, please refer to our Cookie Policy.

    8. Third-Party Services

    Our website integrates with the following third-party services:

  • Razorpay: Secure payment processing
  • Google Analytics (GA4): Website analytics and usage tracking
  • Google Tag Manager (GTM): Tag management for analytics and marketing
  • Supabase: Database hosting and authentication

    • Each third-party service has its own privacy policy governing the use of your information.

    9. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

    10. Changes to This Privacy Policy

    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

    11. Contact Us

    If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

    Email: contact@ergoaurashop.com

    Complaint Email: complaint@ergoaurashop.com